配送與關稅政策

1. Seller and Contact Information

統一編號：91131082MAKLR1YP3C｜河北省廊坊市三河市燕郊開發區燕順路東側東方夏威夷公寓 W-3-1003｜[email protected]｜+86 189 0283 6487

2. Shipment and Delivery

• 實際出貨地：中國大陸。
• 配送方式：順豐國際。
• 配送時間：依順豐國際實際時效，約 5–10 個工作日（依清關狀況）。
• Products will be properly packed before shipping; if tracking information is available, we will notify you via email or order backend.

3. Shipping Fees and Pre-payment Confirmation

• 全站包郵：售價已含運費與進口稅費，結帳不再另加。
• The price shown on the product page is the product amount; if shipping fees, taxes, or other necessary charges apply, we will provide the final total before payment.
• Before PayPal or other online payment is completed, the order status is pending payment and does not mean the order is confirmed.

4. Cross-border Customs and Import Regulations

售價已包含進口關稅與進口營業稅（新加坡 GST／馬來西亞 SST／台灣進口稅費），清關時客戶無需另行支付。若當地海關要求收件人完成實名認證（例如台灣 EZ WAY），仍請配合辦理，否則包裹可能無法清關。

5. Wooden, Plant, or Natural Material Products

• If products contain wood, seeds, plants, or other natural materials, they may be subject to Taiwan quarantine, customs, or carrier restrictions.
• We will choose a deliverable method based on actual materials and carrier requirements; if legal delivery is not possible, we will notify you before payment or shipment and cancel the order.
• Customers may not request to evade quarantine, customs duties, or import regulations through false product names, undervaluation, or other improper means.

6. Tracking, Delivery Confirmation, and Delivery Issues

• Please provide correct and complete recipient name, phone number, and address; if incorrect information causes return or delay, related costs and responsibilities will be handled according to actual circumstances.
• If the package shows as delivered but the customer claims non-receipt, we will assist in inquiring with the carrier; if necessary, the customer is requested to provide delivery records or police report.
• In case of delay, damage, loss, or customs inspection, we will assist based on carrier investigation results and relevant laws.

7. Refusal, Returns, and Undeliverable Packages

• If a customer refuses delivery without cause, fails to complete customs clearance, or provides an incorrect address, causing the package to be returned, return shipping, disposal fees, or redelivery costs may be borne by the customer.
• If a package cannot enter the destination country due to the nature of the product or regulatory restrictions, we will contact the customer, cancel the order as appropriate, and refund the product amount; any incurred logistics, tax, or non-refundable fees will be explained based on the actual situation.

8. Return Address and Exchanges/Returns

退貨地址：河北省廊坊市三河市燕郊開發區燕順路東側東方夏威夷公寓 W-3-1003（退貨請先 Email 聯繫確認收件時間）

For return/exchange conditions, the seven-day inspection period, and refund methods, please refer to the Refund and Exchange Policy.

9. Payment and Refunds

• If PayPal or other third-party payment services are used, payments and refunds will be processed according to the rules and processing times of that service.
• Refunds will be issued to the original payment method in principle; the actual posting time for PayPal refunds depends on PayPal, the card issuer, or the bank.
• This platform will not ask customers to pay for products using PayPal Friends & Family or other methods that do not offer buyer protection.